Terms of Service — Left This World

Authority & Consent

By creating or administering a memorial, you confirm you are an immediate family member, the living person themself, or you have clear permission from them/their family. You are responsible for obtaining and retaining required permissions/consents (including for photos, videos, music, and third-party rights).

Who May Be Memorialised

Plans & Pricing

Plan details and current prices are shown on our Pricing page. We may change prices with at least 30 days' notice. We offer a 2-day free trial for new subscribers on the Remembrance plan. A valid payment method is required to start the trial, but you will not be charged until the trial period ends. At the end of the trial, your subscription will automatically convert to a paid subscription and your payment method will be charged at the applicable plan rate. The free trial is available once per customer; returning customers who have previously used a trial will not be eligible for an additional trial period.

Billing

Fees are charged in advance per billing period via our payment provider (e.g., Stripe). Failure to pay may suspend or terminate the Services.

Refunds

We provide refunds as required by applicable consumer law, and for billing errors or duplicate charges. In addition, if you choose to end your subscription immediately rather than at the end of your paid period, we refund the unused portion of that period on a pro-rata basis, to your original payment method. The refund is calculated from the value of the plan you are currently on. We may also provide goodwill credits for extended outages.

License to Us

You grant us a worldwide, non-exclusive, royalty-free licence to host, reproduce, display, adapt for technical reasons (e.g., transcoding), and otherwise use the User Content solely to operate and improve the Services. We will not use memorial content in public marketing without your separate express consent. This licence ends when you delete the content or close the memorial/account (subject to back-ups and legal retention). If you contribute content to a memorial as a guest or collaborator, you also grant the memorial's owner a non-exclusive, royalty-free licence to display that content on the memorial and to download and retain copies of it (including through the guest book and media exports). That licence ends when you delete the content, except for copies already downloaded.

Data Loss

You should maintain copies of your uploads. We are not liable for data loss except where caused by our failure to exercise reasonable care and skill.

Liability Cap

Subject to the above, our total liability to you for all other claims is capped at the greater of £100 or the fees you paid in the 12 months before the event.

Global Policy

Copyright policy. Left This World Memorial respects intellectual-property rights. We host user-submitted content and will act on legally valid copyright notices. We operate a repeat-infringer policy and may restrict or terminate accounts that repeatedly infringe. We do not arbitrate private licensing disputes; we act only where required by law. Notices (outside the US DMCA) can be sent via our contact form (select 'Legal Matter' as the subject) or via the in-product Report link. We may forward notices (including your contact details) to the user who uploaded the content.

UK Defamation

Defamation (UK). Where we receive a legally valid notice under applicable law and regulations, we will follow the required process, which may include disabling or removing content to retain legal defences.

Illegal Content

Illegal content / safety. Where applicable law requires action (including under online-safety or similar regimes), we will act as required.

Service Changes

The Services are provided "as available". We do not guarantee uninterrupted operation. We may modify, suspend, or discontinue features with reasonable notice where practicable (immediate where required for security, legal, or operational reasons).

International Use

You are responsible for complying with local laws when you use the Services. Access may not be legal in certain jurisdictions; we may restrict access where unlawful.

Electronic Communications

You consent to receive service, billing, security, and legal notices electronically. Some operational emails are essential and cannot be disabled while your account is active.

Terms Changes

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes: 1. **Notification**: We will notify all active users via email at least 30 days before the changes take effect. 2. **Grace Period**: You will have 30 days from the notification date to review and accept the updated Terms. 3. **Acceptance Required**: During the grace period, you can continue using all features normally. After the grace period expires, if you have not accepted the updated Terms, administrative features (editing memorial content, managing permissions, account settings) will be temporarily suspended. 4. **Memorial pages stay reachable**: if administrative access is suspended because you have not yet accepted updated Terms, your memorial pages remain reachable by the people you have invited, and only administrative access is affected. This does not apply where a subscription has ended; in that case the cancellation terms above govern what happens to your memorial. 5. **Easy Acceptance**: You can accept updated Terms at any time by logging into your account and following the prompts. Minor updates (such as fixing typos, updating contact information, or clarifying existing language without changing its meaning) will be made without notification or requiring re-acceptance. Continued use of the Service after the effective date of any changes constitutes acceptance of those changes.